Frequently Asked Questions
Everything you need to know about your crystal journey.
Are your crystals ethically sourced?
Yes, we work closely with trusted mining partners worldwide to ensure all our crystals are ethically sourced and mined under fair labor conditions.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that due to their unique nature, certain high-value specimens may be subject to a restocking fee.
How do I know the crystals are real?
Every stone at CRYSTALS.COM is inspected by our in-house gemologists for authenticity. We guarantee that all our products are 100% natural unless clearly labeled as heat-treated or man-made.
How are the crystals packaged for shipping?
We take extreme care in packaging. Each crystal is wrapped in protective cushioning and secured in heavy-duty boxes to ensure it arrives at your doorstep without any damage.
Do you offer wholesale or bulk pricing?
Yes, we offer wholesale opportunities for registered businesses. Please contact our support team with your business license information to apply for a wholesale account.